Frequently asked questions
Do you ship worldwide?
Yes, we offer worldwide shipping. If you don’t see your country listed at checkout, please contact us through our Contact Us page and we’ll be happy to assist.
Will my order be shipped in multiple parcels?
In some cases, larger orders may be fulfilled in multiple shipments. If this happens, you’ll receive tracking details for each parcel.
How long will my order take to deliver?
Orders are processed within 5 business days. Once shipped, delivery typically takes 8–10 business days, depending on your location and carrier.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer and are not included in your
order total. Nie + Bert Co. is not responsible for customs-related delays or fees.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, and American Express.
What delivery options are available?
We currently offer standard shipping via FedEx, USPS or UPS, depending on your location.
How secure is your website?
Nie + Bert Co. processes all payments through Stripe, a PCI Level 1 certified payment provider — the highest level of security certification. All transactions are encrypted and monitored to protect your information.
Can I amend or cancel my order?
If you need to make a change, please contact us as soon as possible. Orders are typically processed within 5 business days, and once processing begins, we cannot guarantee modifications or cancellations. Please review your order details carefully before checkout.
Where is my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
How do I track my parcel?
You can track your shipment using the link provided in your shipping confirmation email or by visiting our Order Tracking page.
When will I receive my parcel?
After your order becomes trackable, delivery generally takes 8–10 business days. International shipments may take longer due to customs processing or local carrier delays.
Can I return or exchange an item?
At this time, returns, exchanges, and refunds are not available. Please review our Returns & Refund Policy for additional details before placing your order.
What if I receive a faulty item?
If your item arrives with a defect, please contact us within 5 business days of delivery through our Contact Us page so we can review and assist.
Once we receive your inquiry, we may request supporting documentation, such as clear photos of the item and packaging, to help us assess the issue. If a return is required, the item must be sent back to us for inspection.
After the item is received and reviewed, we will determine the appropriate resolution, which may include a full refund, partial refund, replacement, or store credit, depending on the nature and condition of the item.
Please note that submitting a faulty item claim does not automatically guarantee a full refund.